Frequently Asked Questions
Everything you need to know about our exclusive drops and services.
How do your product drops work?
We release collections in limited quantities. Once an item is sold out, it typically does not restock to maintain the exclusivity of the embroidery and designs.
What is your shipping policy?
We ship worldwide via DHL and FedEx. Orders are processed within 2-4 business days, and delivery times vary depending on your location and selected shipping method at checkout.
Can I return or exchange an item?
Returns are accepted within 14 days of delivery, provided the items are in their original condition with tags attached. Due to limited stock, we cannot guarantee size exchanges.
How should I care for my embroidered garments?
To preserve the detailed embroidery, we recommend washing items inside out on a cold, gentle cycle and hanging them to dry. Avoid tumble drying to prevent shrinkage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are there customs fees for international orders?
International orders may be subject to import duties and taxes once a shipment reaches your country. These charges are the responsibility of the customer.